Effective Date: 1-1-2025
At True Valor Supply, we strive to ensure our customers are satisfied with their purchases. If you are not entirely satisfied with your order, we’re here to help. Below are the terms and conditions for returns, exchanges, and refunds.
Returns
1. Eligibility:
• To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
• Returns must be initiated within 7 days of receiving your order.
2. Process:
• To start a return, please contact us at support@truevalorsupply.com with your order number and a brief explanation of the issue.
• Once your return is approved, you will receive instructions for shipping the item back to us.
3. Shipping Costs:
• Customers are responsible for return shipping costs unless the item was damaged, defective, or incorrect.
Exchanges
• Exchanges are accepted for items that arrive damaged, defective, or incorrect.
• Please contact us at support@truevalorsupply.com within 7 days of receiving your order to request an exchange.
Refunds
1. Eligibility:
• Refunds are only issued for damaged, defective, or incorrect items.
• Refund requests for other reasons will be reviewed on a case-by-case basis.
2. Processing Time:
• Once we receive your return, we will inspect it and notify you of the status.
• If approved, your refund will be processed and a credit will be applied to your original method of payment within 5 business days.
3. Non-Refundable Items:
• Personalized or custom-made items are not eligible for refunds unless they are damaged or defective.
Damaged or Defective Items
• If your ornament arrives damaged or defective, please email us at support@truevalorsupply.com with photos of the item and packaging. We will arrange for a replacement or refund.
If you have any questions about our refund and return policy, please contact us at support@truevalorsupply.com or (646) 820-8272.
Thank you for shopping at True Valor Supply!